Terms & Conditions


This website is operated by NOOTRO.LT, the trade name of NOOTRO.LT. Throughout the site, the terms “we”, “us” and “our” refer to NOOTRO.LT. NOOTRO.LT offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

A breach or violation of any of the Terms will result in an immediate termination of your Services.





These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by NOOTRO.LT for the customer.


Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.


Proof of Transaction

The records stored in NOOTRO.LT computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


Product Information

Every effort has been made to ensure the accuracy of the information presented on NOOTRO.LT. NOOTRO.LT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where NOOTRO.LT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Packaging may vary from that shown. Product photos, descriptions and prices are non-contractual.


Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. Please note: it is our policy to combine shipments if the same address is provided for multiple orders, in this case, the more expensive shipping method will be used for the combined shipment. If you do not want your orders to be combined, you must email us as soon as possible or add a not at checkout in the “special instructions” section. In the event of a shipment being combined, the more expensive shipping option will be used.

We reserve the right without prior notice to upgrade your postage option to a recorded service should your order total exceed 50€, (this is a free service requiring no further action from you)

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse NOOTRO.LT, who will deliver a new, identical package to the customer free of charge or issue a full refund. Only tracked shipping methods are subject to a free re-ship or refund should the item not arrive due to an error by the courier or NOOTRO.LT. Standard (non-tracked) delivery methods are not subject to a free re-ship or full refund.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. Any issues relating to shipping as a result of a customs check or seizure are the sole responsibility of the customer. Customers are responsible for checking their local import laws before placing their order.

If the customer has chosen a tracked method of shipment NOOTRO.LT will check the tracking number to see where the item is located and inform the customer of the next step accordingly. Please note that it is the carriers policy to wait a full 20 (for Europe) or 25 (Outside Europe) working days from the date of shipment, before a claim can be made and NOOTRO.LT can investigate a re-ship or refund.

If your item has not arrived within the usual time frame or the maximum allocated time outlined by the carrier (20 working days for Europe and 25 working days for outside of Europe) there is a small chance it could be held up by your local customs authority. Although extremely rare this can occasionally occur due to random inspections, or local laws.

Each item is labelled correctly as “Laboratory chemical” and all customs forms are filled out correctly as “Laboratory chemical” with the specific chemical being sent including the exact value of the product according to the price you paid on the website. You may be liable for import tax if you are ordering from outside of the EU.

We do not permit orders to countries where the product is not permitted for importation.

You agree that you are permitted to import the specific products you have ordered from NOOTRO.LT to the country on your shipping address and if required hold all the valid licenses needed for importation. You agree that you have done proper due diligence to check the rules and regulations of the country you intend to ship your order to, checking each item from your order with said country’s laws and regulations and take full responsibility for importing them.

In the event of a seizure by customs, the customer will usually be notified within 14 days, however, some countries can take up to 30 days or even 90 days. In most instance, the item will be refused and returned to NOOTRO.LT. If customs have opened the customers package there will be a note attached to the envelope. If customs have decided the item is not eligible to be imported into the country and have seized the item the customers will not be eligible for a free re-ship or full refund.


Holiday Periods

For orders made during the Christmas, New Year Period and other holiday periods a further 5 working days will be added to shipping. During this busy period we cannot guarantee specific delivery dates or times and are not able to advise recipients of impending deliveries.


Loss or Damage in Transit

NOOTRO.LT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to NOOTRO.LT and the carrier within three 3 working days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by NOOTRO.LT or its representatives on request.



Any controversy, dispute or claim rising out of or relating to use of this website shall be settled by binding arbitration in accordance with the rules of Republic of Lithuania. The costs of arbitration shall be borne by the user. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Vilnius, Lithuania. The language to be used in the arbitral proceedings shall be Lithuanian. The governing law of the contract shall be the substantive law of Lithuania. The arbitrator’s decision will be binding and may not be appealed. A judgment of a court having jurisdiction may be entered upon the arbitrator’s award.


Returns & Delivery Errors

The customer must inform NOOTRO.LT immediately (the same day or, at the latest 3 working days following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

Your order cannot be changed, updated or cancelled if your order has already been dispatched form our warehouse or is outside of 9am-10pm the day before we ship your order as it is subject to automated dispatchment from our warehouse.

The cost of shipping will not be refunded if your order has already been sent.

Refunds are subject to a 10% of the total value of your order fee, taken by our payment provider.

Any claim made after this time period will be rejected. All claims must be either emailed or sent in writing to our business address or website email contact.

Any claim that does not respect the rules defined above cannot be taken into account and releases NOOTRO.LT of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to NOOTRO.LT in whole, in its original packaging and in perfect condition to NOOTRO.LT warehouses.

For claims to be accepted, the customer must first make a declaration to NOOTRO.LT concerning any returns and receive and NOOTRO.LT’s consent. If accepted, the customer will ship the package to NOOTRO.LT.

Shipping fees shall be at NOOTRO.LT’s expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.



The provisions hereof cannot deprive the customer of their right to legal warranty requiring NOOTRO.LT to protect the customer against latent defects of goods sold.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer. For the manufacturer details please contact [email protected]


Right of Use

The use of any trademarks, logos, brands or content present on the site is strictly forbidden.


Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties’ control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognised by the Lithuanian courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform (“Delayed Party”) shall notify the other party (“Affected Party”) within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.



No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party’s right to demand exact compliance with the terms hereof.


Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the EU Data Protection Law.


Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with Lithuanian law. All orders placed on NOOTRO.LT strictly imply the acceptance of NOOTRO.LT’s terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with NOOTRO.LT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the Lithuanian courts.


Laboratory Chemical Product Disclaimer

By using this website and all of the products and services offered by NOOTRO.LT you are agreeing with these Terms & Conditions in their entirety. NOOTRO.LT reserve the right to alter these Terms & Conditions without prior notice.

The products sold by NOOTRO.LT are not intended for purchase, possession or use by any persons under the age of 18, and you agree that you are not under this age-limit, nor are you ordering on behalf of, or for supply to any persons who are.

By purchasing from this website you agree that all compounds are supplied strictly for research use only, primarily reagent testing and GC/MS reference, in well-equipped facilities, with all necessary safety equipment and procedures in place. You also agree that you will undertake a risk assessment of the compounds and the way in which they are intended to be utilized, and will not proceed with, or allow, any actions to be taken which could cause damage or increased risk or harm of any kind to any persons or property.

You agree that you will implement strict procedures covering both handling and use of the substances within your organisation or facility, in order to prevent any improper usage or harm. You will acquire all necessary safety information prior to ordering, and label all materials as required. By agreeing to our terms and conditions, you accept that you are either a research institution, chemistry student or facility. We do not allow or accept orders from anyone who is not one of the above.

All products sold by NOOTRO.LT are for research purposes only. They are strictly not for human consumption or for any form of in-vivo research or experimentation. It is the responsibility of the user to ensure that they have checked these Terms & Conditions before using any services and products displayed on this website. It is also the responsibility of the user to ensure that the contents of our products are legal to import and/or possess in your country or region.

NOOTRO.LT reserve the right to refuse service to anyone who is suspected of misuse of their products.

Any legal implications to be a result of our products or information, is not the responsibility of our company. It is the customer’s responsibility to know their local state or federal laws before purchasing our products. Just because we ship to a country does not mean we accept it to be right to do so. Using our information to break the law is not under the responsibly of NOOTRO.LT. Any legal penalties or fines are not our responsibly and are at complete liability to the customer. Financial losses incurred to the customer from purchasing our products or by breaking the law is not covered under our policy. This includes customs seizures if the country does not allow the product to be imported. Any trouble with the law that the customer experiences by using our information or products is not our company’s responsibility.