GENERAL

What are your products?

Our products and services are aimed at institutional or independent researchers working in biotechnology research and development. These products are for experienced researchers looking to speed up their workflow and lower the cost of conducting tests.

What products do you supply?

All of our currently stocked products are listed in the “Products” category. If you are interested in purchasing a larger quantity or looking to secure a steady supply of a necessary part of your research materials, please contact us directly.

How do you ensure quality?

Tests – that`s our policy to make sure every package we send out is highest quality possible. All of our products are tested once after being manufactured.

No method on its own is absolute, which is why we use multiple methods to make sure that everything we sell is what we say it is, is of the highest purity, and most importantly is safe.

We test for identity, purity, and an array of heavy metals using FTIR, RAMAN, HPLC, MS and NMR. We choose the tests according to the materials and resources we have available.

Where can I get further information?

If you are looking for further information about our products or services, feel free to contact us directly. There are also various online resources dedicated to products and services we supply.

SHIPPING

What countries do you ship to?

We ship worldwide via Lithuanian post. However, we ask you to find out all the regulations and requirements for import in your country before placing an order.

How long does shipping take?

It`s hard to say how long will delivery take. It usually varies from 8-15 days depending on where you live. You can always check the tracking information to see where your package is located.

What is the procedure for international orders?

We make sure to fill out the correct paperwork on all international orders to ensure that your order reaches as soon as possible. To ensure smooth operations, we can not declare information that is not correct.

The standard delay is 2-3 days, but it could be a lot longer depending on the country. It is important to know the requirements and limitations of importing goods into your country.

Is it possible to change the address after I placed the order?

Send us an email at [email protected] as soon as you can. If it hasn’t shipped we can change the address for you.

PRODUCTS

Do you sell your products in other forms?

Unfortunately, we can only supply products in powder form. This is to ensure that the products will be purely used for research and not for any in-vivo experimentation.

How to store the products for longevity?

It is important to store your purchases correctly to preserve the shelf-life. If our products are stored in a cool and dry place, out of direct sunlight, they will generally last up to three years. 

Of course, the degradation of compounds differs from substance to substance and is hard to predict without direct research.

Is it possible to make a custom order?

Yes and no. While we generally take custom orders it depends on the particular request itself. We can not guarantee that we will be able to fulfill any custom order request.

However, if you require something more specific that is not listed on our website, please contact us and we`ll help you out via our contact form or email.

What if I`m not satisfied with my order?

If you have any problems at all please don’t hesitate to get in touch at [email protected] or via our contact form.

POLICIES

What payment methods can I use?

We currently accept payment methods accepted by PayPal. However, we are looking into other forms of payment.

Is it safe to order here?

NOOTRO.LT is served over HTTPS and our payment processor has been certified as a Level 1 PCI Service Provider, the most stringent level of certification available. Every single bite sent over is encrypted and safe.

Is it possible to return a purchase?

We offer a 30 day no questions asked money back guarantee as long as your product is returned unopened.

For questions, please send us an email at [email protected].

Do you offer bulk discounts?

Yes! We offer standardized discounts on all of our products. They are already applied to the final value.

If you are interested in making an especially large purchase, or are interested in resale, please get in touch at [email protected].